Cancellation and Refund Policy

 

At MindInk, we strive to ensure that our customers are satisfied with their purchases. Please read our cancellation and refund policy carefully before making any purchase.

1. Cancellation Policy

• Digital Products:
  Once an order for a digital product (e.g., eBooks, notes, or helpbooks) has been processed, cancellations are not permitted.
• Physical Products:
  • Cancellation requests must be made within 24 hours of placing the order.
  • Orders that have already been shipped cannot be canceled.

2. Refund Policy

• Digital Products:
  Due to the nature of digital products, we do not offer refunds once the product has been downloaded or accessed. Please ensure that the product meets your requirements before purchase.
• Physical Products:
  Refunds are available in the following cases:
  • The product received is damaged or defective.
  • The product delivered is different from what was ordered.
  • To request a refund, customers must contact us within 7 days of receiving the product.
• Refunds will be processed after verifying the issue and may take 7–10 business days to reflect in your account.

3. Exchange Policy

• Physical products may be exchanged if:
  • The wrong product was delivered.
  • The product is defective or damaged.
• Exchange requests must be raised within 7 days of receiving the product.

4. How to Request a Cancellation, Refund, or Exchange

• To request a cancellation, refund, or exchange, please contact us at:
  • Email: mindink.in@gmail.com
  • Telegram: https://t.me/MindInk_in

Provide the following details when making a request:

1. Your order ID or proof of purchase.
2. A brief description of the issue.
3. Photos of the product (if applicable).

5. Non-Refundable Items

We do not accept refund or exchange requests for:

• Products purchased during a sale or promotional event.
• Incorrect purchases due to customer error.

6. Rights Reserved

MindInk reserves the right to modify or update this policy at any time without prior notice.